How is the content organized in On-Line Support?

There are basically two types of support content in On-Line Support:

1. Account specific support content:

Specific customer account information includes Service Requests (the ability to track requests and generate new requests), Contracts, Shipped Systems and Software, ability to order online, etc.

2. Product specific support content:

This is support information specific to Honeywell's products. This includes manuals, software change notices, software downloads, notifications, access to solutions database, information on parts, kits and enhancements, etc.

All users need to be logged in before they can see any support information on this site.

A majority of the information on the site is only viewable by customers with valid contracts entitling them to on-line support.